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Take the Complexity out of 3PL Management and Scale with Ease

ShipGenius unifies your warehouse operations -- shipping, inventory, billing, and more -- into one platform built by 3PL's to simplify workflows and scale efficiently. 

Overcome your Toughest 3PL Challenges With ShipGenius

Fragmented Tools Create Inefficient Processes

Many 3PLs rely on a patchwork of tools -- separate systems for shipping labels, inventory tracking, and billing -- that don't communicate effectively. This leads to manual data entry, delayed order processing, and a higher risk of errors, such as shipping the wrong items or missing deadlines. For growing 3PLs, these inefficiencies can result in lost clients and increased operational costs. 

Unified Platform with Seamless Data Integration

  • Consolidate all operations -- shipping, inventory, receiving, customer service, kitting, pick, pack, and billing -- into one platform, eliminating the need for multiple tools. 

  • Leverage API integrations with major carriers (e.g. UPS, DHL, USPS, FedEx) and eCommerce platforms (e.g. Amazon, Shopify) to sync data in real time, reducing manual entry by 80%.

  • Use a centralized dashboard to provide a single source of truth, enabling faster decision-making and reducing order processing time by 30%.

Scaling Across Clients and Storefronts is Chaotic

As 3PLs onboard new clients, each with unique requirements (e.g., different storefronts like Shopify, Amazon, or Walmart, and specific SKUs), managing workflows becomes chaotic. Existing warehouse management systems (WMS) often lack the flexibility to handle client-specific rules, forcing 3PLs to rely on manual processes or custom development, which slows onboarding and increases costs. 

Custom Blueprints for Scalable Workflows

  • Create client-specific blueprints to define fulfillment logic per brand, channel, or SKU, allowing for tailored workflows without custom coding. 

  • Support multi-storefront integrations (e.g., Shopify, Amazon, Walmart) to manage orders from multiple sources in one interface, streamlining onboarding by 50%.

  • Enable automated cartonization and packaging rules based on client preferences, reducing packing errors by 20%.

Manual Billing Processes Drain Resources

Billing for 3PLs is complex, with each client having different terms, surcharges, and contract rates. Manual processes -- such as calculating invoices and spreadsheets or reconciling data across systems -- are time-consuming and error-prone, leading to disputes and delayed payments. On average, 3PLs spend 15+ hours per week on billing tasks that could be automated. 

Automated Billing Engine with Custom Rules

  • Use a built-in billing engine to automate invoice generation based on client-specific rules, such as per-SKU rates, volume discounts, or surcharges. 

  • Integrate billing with order and shipment data to ensure accuracy, reducing billing disputes by 25%.

  • Schedule automated invoice delivery via email or client portals, saving 10+ hours per week on manual tasks.

Disconnected Support Systems Delay Issue Resolution

When issues arise -- such as missing shipment or inventory discrepancy -- 3PLs often rely on disconnected support systems or third-party tools. This requires copying/pasting order IDs, digging through emails, and piecing together context, which delays resolution and frustrates clients. On average, resolving a single ticket can take 2-3 hours due to these inefficiencies. 

Integrated Support Ticketing with Full Context

  • Provide a built-in ticketing system that ties directly to orders, shipments, and inventory data, giving your team full context to resolve issues faster.

  • Enable clients to submit tickets via their portal, with pre-filled order details, reducing back-and-forth communication by 50%.

  • Use automated ticket prioritization (e.g., flag high-priority issues like delayed shipments) to improve response times by 30%.

Limited Visibility Increases Operational Risks

Without real-time visibility into orders, inventory, and shipments, 3PLs face significant risks -- mis-picked items, delayed shipments, or stockouts that frustrate clients. Many platforms lack detailed logs or client-facing portals, leaving 3PLs to manually dig through spreadsheets or contact support to resolve issues, which delays response times and erodes trust. 

Real-Time Analytics / Client Portals for Full Transparency

  • Provide real-time analytics dashboards with drill-down capabilities to track order status, inventory levels, and shipment progress across all clients.

  • Offer client portals where end customers can view order updates, inventory status, and shipment tracking without accessing internal tools, improving client satisfaction by 35%.

  • Include detailed logs for every integration (e.g., carrier API calls, order syncs) to quickly identify and resolve issues, reducing support ticket resolution time by 40%

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